Incidents reported on status page for VerifyTreatment https://status.verifytx.com/ https://d1lppblt9t2x15.cloudfront.net/logos/caac25a26dfd70037f4c90167d16fcf2.png https://status.verifytx.com/ en https://status.verifytx.com/ Wed, 07 May 2025 11:32:55 +0000 https://status.verifytx.com/#98bbb25d372651bcc2867cb7d52363994d09e9d642cd89ce947f858584cc1fd3 API recovered https://status.verifytx.com/ Wed, 07 May 2025 11:29:58 +0000 https://status.verifytx.com/#98bbb25d372651bcc2867cb7d52363994d09e9d642cd89ce947f858584cc1fd3 API went down https://status.verifytx.com/incident/555069 Thu, 01 May 2025 18:12:00 -0000 https://status.verifytx.com/incident/555069#08ff0cd56045f4e59fb31d143bab6ebc02eda83058e2ceb57abb599f62c5bd7a We’re currently experiencing unexpected downtime. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience! https://status.verifytx.com/incident/555069 Thu, 01 May 2025 18:12:00 -0000 https://status.verifytx.com/incident/555069#08ff0cd56045f4e59fb31d143bab6ebc02eda83058e2ceb57abb599f62c5bd7a We’re currently experiencing unexpected downtime. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience! https://status.verifytx.com/incident/555069 Thu, 01 May 2025 18:12:00 -0000 https://status.verifytx.com/incident/555069#08ff0cd56045f4e59fb31d143bab6ebc02eda83058e2ceb57abb599f62c5bd7a We’re currently experiencing unexpected downtime. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience! https://status.verifytx.com/incident/381111 Fri, 07 Jun 2024 17:09:00 -0000 https://status.verifytx.com/incident/381111#8a1cf9b3b71b3b341d4a821faa6a11a35857b5b3491d5bd6bf8e2b3de80ecee5 If you are experiencing problems with the insurance list, please click on "Profile Settings" and then click "Clear Storage Cache" to resolve the issue. For further guidance please review the help center article, found here: https://systemstx.zohodesk.com/portal/en/kb/articles/how-to-clear-cache-and-cookies https://status.verifytx.com/incident/357367 Thu, 18 Apr 2024 14:07:00 -0000 https://status.verifytx.com/incident/357367#de22791c430be57a590a5285c2a826b4f0a30ca490f4d21810e55f3d997af21d We kindly request your cooperation in utilizing the email authorization option instead of the text method. Please refrain from submitting support tickets regarding this specific issue as our team is already actively engaged in addressing it. https://status.verifytx.com/incident/331060 Fri, 23 Feb 2024 17:15:00 -0000 https://status.verifytx.com/incident/331060#7056782ae8d112abf2086025ec2ac412062e63d9d43e888d8562e6f15fd420fb We are aware of the ongoing payer outage affecting Optum payers such as UBH, UHC, Golden Rule, Optum BH, and many others. This outage is on the payer-end, our team is actively monitoring for updates and will continue to update you once resolved. Thank you for your patience and understanding as our payer partners work to resolve the issues they are experiencing with their systems. Please do not submit a support ticket for impacted payers, we will be providing a list of the impacted payers shortly. https://status.verifytx.com/incident/331060 Fri, 23 Feb 2024 17:15:00 -0000 https://status.verifytx.com/incident/331060#7056782ae8d112abf2086025ec2ac412062e63d9d43e888d8562e6f15fd420fb We are aware of the ongoing payer outage affecting Optum payers such as UBH, UHC, Golden Rule, Optum BH, and many others. This outage is on the payer-end, our team is actively monitoring for updates and will continue to update you once resolved. Thank you for your patience and understanding as our payer partners work to resolve the issues they are experiencing with their systems. Please do not submit a support ticket for impacted payers, we will be providing a list of the impacted payers shortly. https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 04:00:00 +0000 https://status.verifytx.com/incident/326947#fd6e3f9b0cfa649ea4d5620ee2282a623d1facfd4fd1cb9bf5eaf421a8b6ab25 Maintenance completed https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 04:00:00 +0000 https://status.verifytx.com/incident/326947#fd6e3f9b0cfa649ea4d5620ee2282a623d1facfd4fd1cb9bf5eaf421a8b6ab25 Maintenance completed https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 03:00:00 -0000 https://status.verifytx.com/incident/326947#baf61700baf011163024bdea8798fe1eb784c0ca234130a9ae72217f2b5a2d8f We will be pushing a small release tonight to add enhanced search in the Verifications screen, and facility IDs into the batch import screen. The release will be available to all applications between 10pm - 12pm EST for more details click here: https://systemstx.zohodesk.com/portal/en/kb/articles/release-24-02 https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 03:00:00 -0000 https://status.verifytx.com/incident/326947#baf61700baf011163024bdea8798fe1eb784c0ca234130a9ae72217f2b5a2d8f We will be pushing a small release tonight to add enhanced search in the Verifications screen, and facility IDs into the batch import screen. The release will be available to all applications between 10pm - 12pm EST for more details click here: https://systemstx.zohodesk.com/portal/en/kb/articles/release-24-02 https://status.verifytx.com/incident/317714 Fri, 26 Jan 2024 12:42:00 -0000 https://status.verifytx.com/incident/317714#533f074f73fad1cdcfe1e1453b4a1ff7d6e5db09462db9c0f130db4b68472c66 We are pleased to inform you that the issues affecting our services have been successfully resolved. Our team has implemented a fix, and all services are now back up and running smoothly. We understand the inconvenience caused by this disruption and appreciate your patience as we worked to resolve the issue. Our technical team is closely monitoring the situation to ensure the stability and reliability of our services. Should you encounter any further difficulties or have any concerns, please do not hesitate to reach out to our support team. Your experience and trust in our services are paramount to us, and we are committed to providing you with the highest level of service. Thank you for your continued support. https://status.verifytx.com/incident/317714 Fri, 26 Jan 2024 12:42:00 -0000 https://status.verifytx.com/incident/317714#533f074f73fad1cdcfe1e1453b4a1ff7d6e5db09462db9c0f130db4b68472c66 We are pleased to inform you that the issues affecting our services have been successfully resolved. Our team has implemented a fix, and all services are now back up and running smoothly. We understand the inconvenience caused by this disruption and appreciate your patience as we worked to resolve the issue. Our technical team is closely monitoring the situation to ensure the stability and reliability of our services. Should you encounter any further difficulties or have any concerns, please do not hesitate to reach out to our support team. Your experience and trust in our services are paramount to us, and we are committed to providing you with the highest level of service. Thank you for your continued support. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 22:00:00 -0000 https://status.verifytx.com/incident/317714#b0ef4ee75e37fe08a9f770aefe8f963cd6320a615132690261af4fc1dad4a158 While our payer affected payer API partners have not identified the root cause of the issue, we have been able to use an alternate sending route to restore eligibility services for a majority of our payer base. Please note, not all payers support this alternate route, and some of the more granular benefit information may noit appear by default. We are working on optimizing the alternate route and working with our payer partners and their APIs to restore full service to our customers as soon as possible. We kindly ask that support tickets only be submitted if there is a particular payer you are experiencing issues with, and that you provide us with as much detail as possible. This issue is affecting our SalesForce product lines as well, and we will respond to the SF tickets in the order they are received. Updates will be posted throughout the day to this banner and to our customer portal, which can be found by clicking the question mark icon in your Verifytx web app. Thank you all for your patience as we continue to work dilligently in resolving this issue. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 22:00:00 -0000 https://status.verifytx.com/incident/317714#b0ef4ee75e37fe08a9f770aefe8f963cd6320a615132690261af4fc1dad4a158 While our payer affected payer API partners have not identified the root cause of the issue, we have been able to use an alternate sending route to restore eligibility services for a majority of our payer base. Please note, not all payers support this alternate route, and some of the more granular benefit information may noit appear by default. We are working on optimizing the alternate route and working with our payer partners and their APIs to restore full service to our customers as soon as possible. We kindly ask that support tickets only be submitted if there is a particular payer you are experiencing issues with, and that you provide us with as much detail as possible. This issue is affecting our SalesForce product lines as well, and we will respond to the SF tickets in the order they are received. Updates will be posted throughout the day to this banner and to our customer portal, which can be found by clicking the question mark icon in your Verifytx web app. Thank you all for your patience as we continue to work dilligently in resolving this issue. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 17:17:00 -0000 https://status.verifytx.com/incident/317714#ecbce66dfa84bfaaf78f7db31d708453d8323802253c33c26c428a2e2e327a31 Our team is actively investigating the issue to understand the cause and to restore functionality as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for any disruption to your work or business. Providing reliable and efficient service is our top priority, and we are committed to resolving this issue promptly. We will keep you updated with the latest information as we make progress. Thank you for your patience and understanding during this time. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 17:17:00 -0000 https://status.verifytx.com/incident/317714#ecbce66dfa84bfaaf78f7db31d708453d8323802253c33c26c428a2e2e327a31 Our team is actively investigating the issue to understand the cause and to restore functionality as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for any disruption to your work or business. Providing reliable and efficient service is our top priority, and we are committed to resolving this issue promptly. We will keep you updated with the latest information as we make progress. Thank you for your patience and understanding during this time. https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 09:00:00 +0000 https://status.verifytx.com/incident/301960#ad79628ea677e21eaa11eddbddbf10b6647d1f8717e1b3a25f22c0c2916e1914 Maintenance completed https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 09:00:00 +0000 https://status.verifytx.com/incident/301960#ad79628ea677e21eaa11eddbddbf10b6647d1f8717e1b3a25f22c0c2916e1914 Maintenance completed https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 06:00:00 -0000 https://status.verifytx.com/incident/301960#3f056c5e0f4da8590e8a76d0a647ee368a27e6bab37cca0de594020a5de876b7 Maintenance: Routine system check and essential updates. https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 06:00:00 -0000 https://status.verifytx.com/incident/301960#3f056c5e0f4da8590e8a76d0a647ee368a27e6bab37cca0de594020a5de876b7 Maintenance: Routine system check and essential updates.