Incidents reported on status page for VerifyTreatment https://status.verifytx.com/ https://d1lppblt9t2x15.cloudfront.net/logos/caac25a26dfd70037f4c90167d16fcf2.png https://status.verifytx.com/ en https://status.verifytx.com/ Mon, 14 Jul 2025 09:42:16 +0000 https://status.verifytx.com/#9280fb3489b6522a00e820ae74950e349ed592c8d9b6e13a9451f18658e99a0d API recovered https://status.verifytx.com/ Mon, 14 Jul 2025 09:41:58 +0000 https://status.verifytx.com/#4bb239200af08610569e0b96fb1699685817f403b8779dbb8a6272944cacd5b7 API Gateway recovered https://status.verifytx.com/ Mon, 14 Jul 2025 09:39:16 +0000 https://status.verifytx.com/#9280fb3489b6522a00e820ae74950e349ed592c8d9b6e13a9451f18658e99a0d API went down https://status.verifytx.com/ Mon, 14 Jul 2025 09:38:58 +0000 https://status.verifytx.com/#4bb239200af08610569e0b96fb1699685817f403b8779dbb8a6272944cacd5b7 API Gateway went down https://status.verifytx.com/ Tue, 08 Jul 2025 13:10:41 +0000 https://status.verifytx.com/#f155120d86fe43be0f309ce6ba1effcdef59987f6bb74e6ca7281bcc59af221c API recovered https://status.verifytx.com/ Tue, 08 Jul 2025 13:07:40 +0000 https://status.verifytx.com/#f155120d86fe43be0f309ce6ba1effcdef59987f6bb74e6ca7281bcc59af221c API went down https://status.verifytx.com/ Mon, 30 Jun 2025 17:33:48 +0000 https://status.verifytx.com/#3be51f0285858fc4b99befbc5830a513990d5269c57180f227435e83e1541fe7 API recovered https://status.verifytx.com/ Mon, 30 Jun 2025 17:33:26 +0000 https://status.verifytx.com/#9fa0b73060eaf44a8b78c034c2abf5eb991ffe1123a33da712251eda3c515bbe API Gateway recovered https://status.verifytx.com/ Mon, 30 Jun 2025 17:30:46 +0000 https://status.verifytx.com/#3be51f0285858fc4b99befbc5830a513990d5269c57180f227435e83e1541fe7 API went down https://status.verifytx.com/ Mon, 30 Jun 2025 17:30:26 +0000 https://status.verifytx.com/#9fa0b73060eaf44a8b78c034c2abf5eb991ffe1123a33da712251eda3c515bbe API Gateway went down https://status.verifytx.com/ Sat, 28 Jun 2025 18:19:35 +0000 https://status.verifytx.com/#d752c2c6700f235b16a84098085827c104b8c62eb8f292bbb5ea80d24a52c60a API recovered https://status.verifytx.com/ Sat, 28 Jun 2025 18:16:09 +0000 https://status.verifytx.com/#7ab8fe61377d805365e5f488c94989d58174202b574d1900bccff4ea25194af7 API Gateway recovered https://status.verifytx.com/ Sat, 28 Jun 2025 17:58:28 +0000 https://status.verifytx.com/#d752c2c6700f235b16a84098085827c104b8c62eb8f292bbb5ea80d24a52c60a API went down https://status.verifytx.com/ Sat, 28 Jun 2025 17:58:11 +0000 https://status.verifytx.com/#7ab8fe61377d805365e5f488c94989d58174202b574d1900bccff4ea25194af7 API Gateway went down https://status.verifytx.com/ Wed, 25 Jun 2025 17:57:47 +0000 https://status.verifytx.com/#c381a5ee284e36869e49b8bcae5be0eedca07e5d85b2e13b56275ff6ea3cef77 API recovered https://status.verifytx.com/ Wed, 25 Jun 2025 17:54:47 +0000 https://status.verifytx.com/#c381a5ee284e36869e49b8bcae5be0eedca07e5d85b2e13b56275ff6ea3cef77 API went down https://status.verifytx.com/ Tue, 24 Jun 2025 06:34:40 +0000 https://status.verifytx.com/#1d075ee46044921d34397e671a2b6a44f9bd48b9916d88ffdb43865cc4eb376e API recovered https://status.verifytx.com/ Tue, 24 Jun 2025 06:34:24 +0000 https://status.verifytx.com/#6b7c21725d7067dfdafeac4a814c5adc0ad7e5d8a1abcf644948823ced25485a API Gateway recovered https://status.verifytx.com/ Tue, 24 Jun 2025 05:52:41 +0000 https://status.verifytx.com/#1d075ee46044921d34397e671a2b6a44f9bd48b9916d88ffdb43865cc4eb376e API went down https://status.verifytx.com/ Tue, 24 Jun 2025 05:52:22 +0000 https://status.verifytx.com/#6b7c21725d7067dfdafeac4a814c5adc0ad7e5d8a1abcf644948823ced25485a API Gateway went down https://status.verifytx.com/ Sat, 14 Jun 2025 02:59:15 +0000 https://status.verifytx.com/#1a0356673b0e3d568c5c0f48feae0e5b9e7f84e6f59f751e2173773e61b872db API recovered https://status.verifytx.com/ Sat, 14 Jun 2025 02:58:56 +0000 https://status.verifytx.com/#9a62d73290349be62d359c9d2f6e3aa79cf6cefb74dbaf2647cf0cf5c91c82ef API Gateway recovered https://status.verifytx.com/ Sat, 14 Jun 2025 02:53:16 +0000 https://status.verifytx.com/#1a0356673b0e3d568c5c0f48feae0e5b9e7f84e6f59f751e2173773e61b872db API went down https://status.verifytx.com/ Sat, 14 Jun 2025 02:52:56 +0000 https://status.verifytx.com/#9a62d73290349be62d359c9d2f6e3aa79cf6cefb74dbaf2647cf0cf5c91c82ef API Gateway went down https://status.verifytx.com/ Wed, 07 May 2025 11:32:55 +0000 https://status.verifytx.com/#98bbb25d372651bcc2867cb7d52363994d09e9d642cd89ce947f858584cc1fd3 API recovered https://status.verifytx.com/ Wed, 07 May 2025 11:29:58 +0000 https://status.verifytx.com/#98bbb25d372651bcc2867cb7d52363994d09e9d642cd89ce947f858584cc1fd3 API went down https://status.verifytx.com/incident/555069 Thu, 01 May 2025 18:12:00 -0000 https://status.verifytx.com/incident/555069#08ff0cd56045f4e59fb31d143bab6ebc02eda83058e2ceb57abb599f62c5bd7a We’re currently experiencing unexpected downtime. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience! https://status.verifytx.com/incident/555069 Thu, 01 May 2025 18:12:00 -0000 https://status.verifytx.com/incident/555069#08ff0cd56045f4e59fb31d143bab6ebc02eda83058e2ceb57abb599f62c5bd7a We’re currently experiencing unexpected downtime. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience! https://status.verifytx.com/incident/555069 Thu, 01 May 2025 18:12:00 -0000 https://status.verifytx.com/incident/555069#08ff0cd56045f4e59fb31d143bab6ebc02eda83058e2ceb57abb599f62c5bd7a We’re currently experiencing unexpected downtime. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience! https://status.verifytx.com/incident/381111 Fri, 07 Jun 2024 17:09:00 -0000 https://status.verifytx.com/incident/381111#8a1cf9b3b71b3b341d4a821faa6a11a35857b5b3491d5bd6bf8e2b3de80ecee5 If you are experiencing problems with the insurance list, please click on "Profile Settings" and then click "Clear Storage Cache" to resolve the issue. For further guidance please review the help center article, found here: https://systemstx.zohodesk.com/portal/en/kb/articles/how-to-clear-cache-and-cookies https://status.verifytx.com/incident/357367 Thu, 18 Apr 2024 14:07:00 -0000 https://status.verifytx.com/incident/357367#de22791c430be57a590a5285c2a826b4f0a30ca490f4d21810e55f3d997af21d We kindly request your cooperation in utilizing the email authorization option instead of the text method. Please refrain from submitting support tickets regarding this specific issue as our team is already actively engaged in addressing it. https://status.verifytx.com/incident/331060 Fri, 23 Feb 2024 17:15:00 -0000 https://status.verifytx.com/incident/331060#7056782ae8d112abf2086025ec2ac412062e63d9d43e888d8562e6f15fd420fb We are aware of the ongoing payer outage affecting Optum payers such as UBH, UHC, Golden Rule, Optum BH, and many others. This outage is on the payer-end, our team is actively monitoring for updates and will continue to update you once resolved. Thank you for your patience and understanding as our payer partners work to resolve the issues they are experiencing with their systems. Please do not submit a support ticket for impacted payers, we will be providing a list of the impacted payers shortly. https://status.verifytx.com/incident/331060 Fri, 23 Feb 2024 17:15:00 -0000 https://status.verifytx.com/incident/331060#7056782ae8d112abf2086025ec2ac412062e63d9d43e888d8562e6f15fd420fb We are aware of the ongoing payer outage affecting Optum payers such as UBH, UHC, Golden Rule, Optum BH, and many others. This outage is on the payer-end, our team is actively monitoring for updates and will continue to update you once resolved. Thank you for your patience and understanding as our payer partners work to resolve the issues they are experiencing with their systems. Please do not submit a support ticket for impacted payers, we will be providing a list of the impacted payers shortly. https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 04:00:00 +0000 https://status.verifytx.com/incident/326947#fd6e3f9b0cfa649ea4d5620ee2282a623d1facfd4fd1cb9bf5eaf421a8b6ab25 Maintenance completed https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 04:00:00 +0000 https://status.verifytx.com/incident/326947#fd6e3f9b0cfa649ea4d5620ee2282a623d1facfd4fd1cb9bf5eaf421a8b6ab25 Maintenance completed https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 03:00:00 -0000 https://status.verifytx.com/incident/326947#baf61700baf011163024bdea8798fe1eb784c0ca234130a9ae72217f2b5a2d8f We will be pushing a small release tonight to add enhanced search in the Verifications screen, and facility IDs into the batch import screen. The release will be available to all applications between 10pm - 12pm EST for more details click here: https://systemstx.zohodesk.com/portal/en/kb/articles/release-24-02 https://status.verifytx.com/incident/326947 Thu, 15 Feb 2024 03:00:00 -0000 https://status.verifytx.com/incident/326947#baf61700baf011163024bdea8798fe1eb784c0ca234130a9ae72217f2b5a2d8f We will be pushing a small release tonight to add enhanced search in the Verifications screen, and facility IDs into the batch import screen. The release will be available to all applications between 10pm - 12pm EST for more details click here: https://systemstx.zohodesk.com/portal/en/kb/articles/release-24-02 https://status.verifytx.com/incident/317714 Fri, 26 Jan 2024 12:42:00 -0000 https://status.verifytx.com/incident/317714#533f074f73fad1cdcfe1e1453b4a1ff7d6e5db09462db9c0f130db4b68472c66 We are pleased to inform you that the issues affecting our services have been successfully resolved. Our team has implemented a fix, and all services are now back up and running smoothly. We understand the inconvenience caused by this disruption and appreciate your patience as we worked to resolve the issue. Our technical team is closely monitoring the situation to ensure the stability and reliability of our services. Should you encounter any further difficulties or have any concerns, please do not hesitate to reach out to our support team. Your experience and trust in our services are paramount to us, and we are committed to providing you with the highest level of service. Thank you for your continued support. https://status.verifytx.com/incident/317714 Fri, 26 Jan 2024 12:42:00 -0000 https://status.verifytx.com/incident/317714#533f074f73fad1cdcfe1e1453b4a1ff7d6e5db09462db9c0f130db4b68472c66 We are pleased to inform you that the issues affecting our services have been successfully resolved. Our team has implemented a fix, and all services are now back up and running smoothly. We understand the inconvenience caused by this disruption and appreciate your patience as we worked to resolve the issue. Our technical team is closely monitoring the situation to ensure the stability and reliability of our services. Should you encounter any further difficulties or have any concerns, please do not hesitate to reach out to our support team. Your experience and trust in our services are paramount to us, and we are committed to providing you with the highest level of service. Thank you for your continued support. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 22:00:00 -0000 https://status.verifytx.com/incident/317714#b0ef4ee75e37fe08a9f770aefe8f963cd6320a615132690261af4fc1dad4a158 While our payer affected payer API partners have not identified the root cause of the issue, we have been able to use an alternate sending route to restore eligibility services for a majority of our payer base. Please note, not all payers support this alternate route, and some of the more granular benefit information may noit appear by default. We are working on optimizing the alternate route and working with our payer partners and their APIs to restore full service to our customers as soon as possible. We kindly ask that support tickets only be submitted if there is a particular payer you are experiencing issues with, and that you provide us with as much detail as possible. This issue is affecting our SalesForce product lines as well, and we will respond to the SF tickets in the order they are received. Updates will be posted throughout the day to this banner and to our customer portal, which can be found by clicking the question mark icon in your Verifytx web app. Thank you all for your patience as we continue to work dilligently in resolving this issue. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 22:00:00 -0000 https://status.verifytx.com/incident/317714#b0ef4ee75e37fe08a9f770aefe8f963cd6320a615132690261af4fc1dad4a158 While our payer affected payer API partners have not identified the root cause of the issue, we have been able to use an alternate sending route to restore eligibility services for a majority of our payer base. Please note, not all payers support this alternate route, and some of the more granular benefit information may noit appear by default. We are working on optimizing the alternate route and working with our payer partners and their APIs to restore full service to our customers as soon as possible. We kindly ask that support tickets only be submitted if there is a particular payer you are experiencing issues with, and that you provide us with as much detail as possible. This issue is affecting our SalesForce product lines as well, and we will respond to the SF tickets in the order they are received. Updates will be posted throughout the day to this banner and to our customer portal, which can be found by clicking the question mark icon in your Verifytx web app. Thank you all for your patience as we continue to work dilligently in resolving this issue. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 17:17:00 -0000 https://status.verifytx.com/incident/317714#ecbce66dfa84bfaaf78f7db31d708453d8323802253c33c26c428a2e2e327a31 Our team is actively investigating the issue to understand the cause and to restore functionality as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for any disruption to your work or business. Providing reliable and efficient service is our top priority, and we are committed to resolving this issue promptly. We will keep you updated with the latest information as we make progress. Thank you for your patience and understanding during this time. https://status.verifytx.com/incident/317714 Thu, 25 Jan 2024 17:17:00 -0000 https://status.verifytx.com/incident/317714#ecbce66dfa84bfaaf78f7db31d708453d8323802253c33c26c428a2e2e327a31 Our team is actively investigating the issue to understand the cause and to restore functionality as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for any disruption to your work or business. Providing reliable and efficient service is our top priority, and we are committed to resolving this issue promptly. We will keep you updated with the latest information as we make progress. Thank you for your patience and understanding during this time. https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 09:00:00 +0000 https://status.verifytx.com/incident/301960#ad79628ea677e21eaa11eddbddbf10b6647d1f8717e1b3a25f22c0c2916e1914 Maintenance completed https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 09:00:00 +0000 https://status.verifytx.com/incident/301960#ad79628ea677e21eaa11eddbddbf10b6647d1f8717e1b3a25f22c0c2916e1914 Maintenance completed https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 06:00:00 -0000 https://status.verifytx.com/incident/301960#3f056c5e0f4da8590e8a76d0a647ee368a27e6bab37cca0de594020a5de876b7 Maintenance: Routine system check and essential updates. https://status.verifytx.com/incident/301960 Wed, 20 Dec 2023 06:00:00 -0000 https://status.verifytx.com/incident/301960#3f056c5e0f4da8590e8a76d0a647ee368a27e6bab37cca0de594020a5de876b7 Maintenance: Routine system check and essential updates.