Previous incidents

April 2024
Apr 18, 2024
1 incident

We are aware of the issue with text message authorization. Please refrain fro...

Resolved Apr 18 at 10:07am EDT

We kindly request your cooperation in utilizing the email authorization option instead of the text method. Please refrain from submitting support tickets regarding this specific issue as our team is already actively engaged in addressing it.

March 2024
No incidents reported
February 2024
Feb 23, 2024
1 incident

Payer outage

Resolved Feb 23 at 12:15pm EST

We are aware of the ongoing payer outage affecting Optum payers such as UBH, UHC, Golden Rule, Optum BH, and many others. This outage is on the payer-end, our team is actively monitoring for updates and will continue to update you once resolved. Thank you for your patience and understanding as our payer partners work to resolve the issues they are experiencing with their systems. Please do not submit a support ticket for impacted payers, we will be providing a list of the impacted payers sho...