Previous incidents

March 2024
No incidents reported
February 2024
Feb 23, 2024
1 incident

Payer outage

Resolved Feb 23 at 12:15pm EST

We are aware of the ongoing payer outage affecting Optum payers such as UBH, UHC, Golden Rule, Optum BH, and many others. This outage is on the payer-end, our team is actively monitoring for updates and will continue to update you once resolved. Thank you for your patience and understanding as our payer partners work to resolve the issues they are experiencing with their systems. Please do not submit a support ticket for impacted payers, we will be providing a list of the impacted payers sho...

January 2024
Jan 25, 2024
1 incident

We are currently experiencing an unexpected outage affecting our software ser...

Degraded

Resolved Jan 26 at 07:42am EST

We are pleased to inform you that the issues affecting our services have been successfully resolved. Our team has implemented a fix, and all services are now back up and running smoothly.

We understand the inconvenience caused by this disruption and appreciate your patience as we worked to resolve the issue. Our technical team is closely monitoring the situation to ensure the stability and reliability of our services.

Should you encounter any further difficulties or have any concerns, p...

2 previous updates